Aligning Performance Measurement to Mission, Goals, and Strategy

Despite organizational challenges in budgets and staff, public managers are under constant scrutiny to deliver results. In response to this pressure to produce, the most effective managers have a clear focus on what matters most to organizational success. They are able to engage their employees in defining, and clarifying, mission-critical outcomes and track success with meaningful performance measures.

These critical measures can simplify performance at all levels of the agency and can help reveal both service gaps and service excellence. Performance measures can also help the organization focus on fulfilling its mission by fostering a shared understanding of expectations by customers, stakeholders, and employees throughout the organization.

When: January 20, 2016
Where: ASU SkySong, Scottsdale
Time: 8:30-4:30
Registration Fee: $300
Early-Bird Fee: $270
Early-Bird Deadline: December 17
Register Now

Advance registration required; seats subject to availability.

Objectives

By participating in this seminar, you should be able to understand:

• The purpose, foundation, and benefits of organizational performance management practices, including performance measurement
• Ways to deliberately identify and implement performance measures related and aligned to organization mission and goals
• How to determine standards and targets for each measure of performance, and analyze data to identify performance gaps
• The most effective approach to ensure sustained performance measurement throughout the organization
• How to engage employees in the process to ensure everyone is focused on achieving outcomes and results

Facilitators

Brent Stockwell, Strategic Initiatives Director, Scottsdale City Manager's Office
Janet Woolum, PhD, Performance Administrator, City of Mesa

Who Should Attend

Seminars provide a unique opportunity for administrators, managers, and leaders from all sectors of government, including federal, state, county, tribal, and local, to learn and develop together.

More Information

Linda Hess
602-496-1305
Linda.Hess@asu.edu