Professional Development for Public Service

A center within the School of Public Affairs in the College of Public Service and Community Solutions, Bob Ramsey Executive Education is dedicated to improving the effectiveness of the people and organizations that serve communities. Through the center's programs and seminars, public service professionals can enhance their management and leadership competencies and can earn the Certified Public Manager®, Certified Municipal Clerk, or Master Municipal Clerk credential. The center also assists state, county, municipal, and tribal organizations with the implementation of their staff development initiatives.



Hector Zelaya, MBA

Phone: (602) 496-1308 

Hector has been Director of Bob Ramsey Executive Education since November 2012 and has been with ASU since 2004. He has served in various executive education roles since 1992, including eight years at the W. P. Carey School of Business at ASU, two years at UCLA Anderson’s Office of Executive Education, and eight years at The Wharton School, University of Pennsylvania. Hector earned a Bachelor of Business Administration from The Wharton School and a Master of Business Administration from the W. P. Carey School of Business.



Linda Hess, M.Ed., CPM
Operations Manager

Phone: (602) 496-1305 

Linda has been with Bob Ramsey Executive Education since 2007 and at ASU since 2006. In addition to her responsibilities as Operations Manager, Linda is the Institute Director for the Municipal Clerks Institute and Municipal Clerks Academy. She also manages the Management and Leadership Institute. Linda earned two degrees from ASU: a Bachelor of Interdisciplinary Studies in Business Management and Public Administration/Public Management and a Master of Higher and Postsecondary Education.

Diane Mallory



Diane Mallory
Program Manager
Phone: (602) 496-1306                                                                                     

Diane is the Program Manager for Bob Ramsey Executive Education. She has been with ASU since January 2015. As a part of the executive education team, she manages the Executive Master of Public Administration, Young South East Asian Leaders Initiative and the Mandela Washington Fellowship for Young African Leaders. Diane earned a Bachelor of Business Administration and Masters of Business Administration/Global Management from the University of Phoenix.

Shannon Zweig Profile Photo



Shannon Zweig
Sr. Program Coordinator

Phone: (602) 496-1302

Shannon has been with Bob Ramsey Executive Education since September 2015. She manages the Online Certified Public Manager® Program and the Northeast AZ cohort of the CPM Program. Shannon earned a Bachelor of Arts in Journalism from ASU and a Master of Arts in Organizational Management from the University of Phoenix.                                                                   



Sally Manatt
Program Coordinator

Phone: (602) 496-1303   

Sally has been at Bob Ramsey Executive Education since 1992 as the Certified Public Manager® Program Coordinator. Her primary responsibility is the classroom version of the CPM program, and she has served on the Executive Council of the National Certified Public Manager® Consortium. Sally earned a Bachelor of Science in Secondary Education and a Master of Science in Curriculum and Instruction from Iowa State University.