Conflict can be healthy—resulting in new ideas, creative processes, and deeper relationships. For this to happen, the basis for dealing with the conflict must be win/win. Unhealthy conflict (that which is approached on a win/lose basis) leads to distrust, anger, and withdrawal. The goal of this module is to help participants realize what they bring to the conflict situations they face in their professional and personal lives, and to ensure that participants learn effective conflict-resolution skills.
Objectives
By participating in this seminar, you will learn how to:
- Define what conflict is and how it may move
- Recognize the benefits of successfully working with challenging people and situations
- List and explain five common conflict resolution styles and how to best use them
- Recognize methods of interaction that may lead to conflict
- Identify and apply effective techniques and strategies that can reduce conflict
- Increase employee engagement, trust, and morale
Facilitator
Sam Makhoul's passion & patience for helping others learn, change, and grow, along with his love for life-long-learning, motivated him to establish his own personal speaking, coaching, and training business.
During his over thirty-years of real-world experience in a variety of business industries, Sam has experience in the discovery, design, development, and delivery on many business soft skills topics including subject-matter related to quality and business improvement initiatives, performance/project management, leadership, sales, finance, operations, marketing, and customer service......More
Who Should Attend
Seminars provide a unique opportunity for administrators, managers, and leaders from all sectors of government, including federal, state, county, tribal, and local, to learn and develop together. Although the topic will be explored through the lens of the public sector, the concepts discussed in this seminar are applicable to other sectors as well.
Questions?
Please contact:
Linda Hess
(602) 496-1305
Email: [email protected]