CPM Competencies

The Certified Public Manager® Program curriculum is designed to develop the following competencies:

  1. Personal and Organizational Integrity
    • Increasing awareness, building skills and modeling behaviors related to identifying potential ethical problems and conflicts of interest.
    • Appropriate workplace behavior and legal and policy compliance.
  2. Managing Work
    • Meeting organizational goals through effective planning, prioritizing, organizing and aligning human, financial, material and information resources.
    • Empowering others by delegating clear job expectations.
    • Providing meaningful feedback and coaching.
    • Creating a motivational environment and measuring performance.
    • Monitoring workloads and documenting performance.
    • Dealing effectively with performance problems.
  3. Developing Self
    • Demonstrating commitment to continuous learning, self-awareness and individual performance planning through feedback, study and analysis.
  4. Leading People
    • Inspiring others to positive action through a clear vision.
    • Promotes a diverse workforce. Encouraging and facilitating cooperation, pride, trust and group identity.
    • Fostering commitment and team spirit.
    • Articulating a vision, ideas, and facts in a clear and organized way.
    • Effectively managing emotions and impulses.
  5. Systemic Integration
    • Approaching planning, decision-making and implementation from an enterprise perspective.
    • Understanding internal and external relationships that impact the organization.
  6. Change Leadership
    • Acting as a change agent. Initiating and supporting change within the organization by implementing strategies to help others adapt to changes in the work environment.
    • Includes personal reactions to change, emphasizing and fostering creativity and innovation, and being proactive.
  7. Public Service Focus
    • Delivering superior services to the public and internal and external recipients.
    • Customer/client identification, expectations, needs; developing and implementing paradigms, processes and procedures that exude positive spirit and climate.
    • Demonstrating agency and personal commitment to quality service.