CPM Competencies
The Certified Public Manager® Program curriculum is designed to develop the following competencies:
- Personal and Organizational Integrity
- Increasing awareness, building skills and modeling behaviors related to identifying potential ethical problems and conflicts of interest.
- Appropriate workplace behavior and legal and policy compliance.
- Managing Work
- Meeting organizational goals through effective planning, prioritizing, organizing and aligning human, financial, material and information resources.
- Empowering others by delegating clear job expectations.
- Providing meaningful feedback and coaching.
- Creating a motivational environment and measuring performance.
- Monitoring workloads and documenting performance.
- Dealing effectively with performance problems.
- Developing Self
- Demonstrating commitment to continuous learning, self-awareness and individual performance planning through feedback, study and analysis.
- Leading People
- Inspiring others to positive action through a clear vision.
- Promotes a diverse workforce. Encouraging and facilitating cooperation, pride, trust and group identity.
- Fostering commitment and team spirit.
- Articulating a vision, ideas, and facts in a clear and organized way.
- Effectively managing emotions and impulses.
- Systemic Integration
- Approaching planning, decision-making and implementation from an enterprise perspective.
- Understanding internal and external relationships that impact the organization.
- Change Leadership
- Acting as a change agent. Initiating and supporting change within the organization by implementing strategies to help others adapt to changes in the work environment.
- Includes personal reactions to change, emphasizing and fostering creativity and innovation, and being proactive.
- Public Service Focus
- Delivering superior services to the public and internal and external recipients.
- Customer/client identification, expectations, needs; developing and implementing paradigms, processes and procedures that exude positive spirit and climate.
- Demonstrating agency and personal commitment to quality service.